“Walk a dog is 100% reliable and trustworthy”
“If we see them out and about he goes crazy for their love and affection which is always given. I would be truly lost without them”
“Carl is reliable and trustworthy and I would not have my dog go to anyone else, she’s always well looked after and is treated like one of their own, she always comes back happy, tired and content”
“Walk-A-Dog is incredibly reliable, dedicated and enthusiastic. Even at very short notice, Carl makes himself available to relieve my dog and always goes that extra mile, literally! My dog loves him and his walks and treats and attention. I wouldn't call on anyone else - Can't recommend Walk-A-Dog highly enough”
“Have been no end of help with tips on chewing, toilet training and any other worries we had as first time dog owners. Very good value for money for the attention they give and time spent with my dogs”
“I fully trust Katie and Carl which shows in the way Dave is reacting to the change in his routine”
“I have used them for over 4 years now and I like the fact that my dog can be collected from my home and brought back paws cleaned and fresh water in the bowl, without even asking … total care and respect in our home I can’t ask for more and I am very picky”
“I have been in the house when Walk-A-Dog comes to collect buster he is so excited and pleased to see them it is unbelievable, we don’t even qualify for such a big welcome coming in from work at night”
“Walk-A-Dog very professional service and NOT one like it, I have seen before”
“Carl and Kate - who have been totally trustworthy, reliable and don't care when my shifts change at the last minute- they are always totally flexible”
“Always willing to go the extra mile“
“The Walk-A-Dog team puts the safety and security of your dogs a top priority”
“The dogs are treated like their own”
“I highly recommend Walk-A-Dog; they are the most brilliant team in Surrey!”
“Very relieved to have found such a reliable, well organized, safety and security conscious team of dog walkers on our doorstep”
“Walk-A-Dog … they have made it possible for us to have a dog and work at the same time!”
“Excellent family run ‘local’ business”
“He comes home happy and tired. I can't recommend Walk-A-Dog enough”
“Its attention to detail that really makes a difference”
“There is a very caring attitude that comes across from Carl and his wife which definitely gives you confidence that your dog is in safe hands”
“Carl and Katie have been walking my dog for about a year now and I am pleased to say that the whole experience has been a pleasure”
“Carl and Katie are naturally helpful people who take great pride in their work which is clearly paying off as Walk-A-Dog goes from strength to strength”
"When we can't be home to love our dog, Carl and Katie step right in"
"Walk-A-Dog provides a loving, caring and professional service that we value immensely"
"Using Walk-A-Dog provides us with real assurance that our dog is happy when we are away"
“Completely reliable, trustworthy and very flexible when required even with last minute calls and text”
To put it very simply...reliable, trustworthy and friendly.
Short notice bookings never a problem. Friendly and knowledgeable, these people care about their jobs and their clients."
"The Team at Walk-a-Dog are just great.
Being a shift worker I am never doing the same hours, they are always flexible and very understanding of this."
"The Walk-A-Dog team are by far the most professional, personable and genuine people I have ever had the fortune to meet.
Over the last two years they have always been there for me and my dog, with her best interests at heart."
"I found walk-a-dog a few years ago after losing my dear husband.
They are absolutely brilliant and without them I could not have kept my very handsome Lab. I totally rely on them 7 days a week as I cannot walk very far."
"Carl and Kate are brilliant! They are knowledgeable, trustworthy, friendly and 100% reliable.
If we have had to alter our arrangements it is done without a fuss. They have never once let us down."
Terms & Conditions
Terms and Conditions - General
1. All clients will be deemed to have accepted Walk-a-dog terms and conditions (as laid out here) on signature of the contract.
2. Walk-a-dog will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of client requirements, has been signed by the client.
3. Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice (for dog walking clients) via cash, cheque or bank transfer. If payment is not made within this time 2.5% of the total bill will be added for each day that payment is overdue.
4. The client must provide all items necessary for pets to be adequately cared for in the client's absence. (i.e. food, medication, leads, tags, collars, cat litter etc.). Should pets require any additional supplies whilst in the care of Walk-a-dog, these will be purchased and added to the bill.
5. If it is necessary for keys to be picked up or dropped off in order to complete an assignment charges will be applied for each trip.
6. The client must provide Walk-a-dog with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Walk-a-dog reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
7. The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Walk-a-dog.
“Completely reliable, trustworthy and very flexible when required even with last minute calls and text”
8. Walk-a-dog must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.
9. Although Walk-a-dog holds Public Liability insurance, wherever possible pets should be insured by the client. Walk-a-dog reserves the right to refuse a booking for any animal which is not insured.
10. Walk-a-dog will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Walk-a-dog cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
11. Walk-a-dog , All cancellations by The Owner will be charged a 30% retainer fee of your regular dog walking booking fee.*
* Retainer Clause: walk-a-dog may, at its discretion, require clients to pay a retainer fee for the provision of services.
The terms and conditions of this retainer are as follows:-
(a) Retainer Amount: Clients will be informed of the retainer amount upon entering into an agreement with the Company.
(b)Purpose: The retainer is to guarantee and secure your regular space with walk-a-dog and to cover initial running costs and fees associated with the business when your reqular walking slot is removed.
(c) Payment: The retainer will be added to your monthly invoice.
(d) Refunds: Retainer fees are non-refundable.
Terms and Conditions - Dog Walking
1. Cancellations - for cancellations of walks for a period of 1 week or more one months notice is required. For cancellations of 1 or 2 days walks a weeks notice is required. If the required notice is not given charges will be applied in full for the cancelled period.
2. All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.
3. All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialized.
4. Walk-a-dog reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.
5. All dogs will be exercised on a lead unless prior agreement has been reached with Walk-a-dog and a disclaimer form has been signed.
6. The walker will apply personal judgement and cut short a walk if necessary because of extreme weather conditions (i.e. heat, thunder storms) for the safety of both the dogs and the walker.
7. If dogs require a quick towelling off after walks towels must be provided and left by the front door.
Terms and Conditions - Pet Feeding
1. Any cancellations must be made more than 48hrs in advance or the full rate will be charged.
2. Walk-a-dog will make adequate steps to ensure your home is safe and secure in your absence, however Walk-a-dog cannot be held responsible for any burglaries or accidents caused by your pet(s).
3. The client must provide all items necessary for your pet to be adequately cared for in the clients absence.
Terms and Conditions - Pet Taxi
1. All bookings are subject to a 50% non-refundable deposit payable in advance.
2. Any cancellations must be made more than 48 hrs in advance or the full rate will be charged.
3. Clients must notify the veterinary surgery that Walk-a-dog will be attending the appointment on their behalf and ensure that arrangements for payment have been made with either Walk-a-dog or the vet.
4. Any owner wishing to accompany Walk-a-dog whilst an animal is being transported accepts that they do so at their own risk and that Walk-a-dog does not accept any liability for any accident, injury or delay incurred during transportation.
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© Copyright 2018 Walk-A-Dog | Witley, Godalming | 07980 857516 | carl@walk-a-dog.co.uk